Haus Gems
Welcome to Haus Gems — our way of rewarding you for every visit. The more you treat yourself, the more you earn, the higher you climb.
Joining
Every guest is automatically enrolled in Haus Gems when their profile is created. There's no fee and nothing to activate — you start earning on your first visit.
Earning points
You earn points on what you pay for services and retail. Your earn rate gets better as you move up tiers:
| Your tier | You earn |
|---|---|
| Pearl | 1 point per $1 (2% back) |
| Emerald | 1.25 points per $1 (2.5% back) |
| Onyx | 1.5 points per $1 (3% back) |
More ways to earn
| Do this | Earn |
|---|---|
| Create your online account | 50 points |
| Prebook your next visit at checkout | 25 points |
| Leave feedback after a visit | 25 points |
| Spend during your birthday month | points doubled |
We also run bonus-point events and seasonal promotions throughout the year — extra ways to earn that we'll announce by email and on social media.
Points are earned on the amount you actually pay with cash, card, or check. Gift cards, prepaid balances, membership credits, third-party vouchers, and previously earned rewards don't earn points when they're used to pay.
Refer a friend? That's rewarded separately from Haus Gems: when your friend completes their first visit, you'll receive a $20 reward through our refer-a-friend program — a discount, not points.
Redeeming points
- Redeem starting at 250 points = $5, in $5 increments, toward services or retail.
- You can apply points toward up to half of any visit — just ask at checkout.
- Points have no cash value and can't be exchanged for cash.
Checking your balance
See your current points and tier anytime in our app, through your online account, or by asking any team member at checkout.
Your status tiers
Your tier is based on your total spend over the trailing 12 months and updates as you visit. Points are always earned and redeemed the same way — tiers add recognition and richer perks on top.
| Pearl | Emerald | Onyx | |
|---|---|---|---|
| Reach it at | $0 — everyone starts here | $250 / 12 mo | $750 / 12 mo |
| Keep it at | — | $200 | $600 |
| Earn rate | 2% back | 2.5% back | 3% back |
| Points expiry | 12 months | 24 months | Never |
| Birthday | Bonus points | Bonus points + a birthday gift | Bonus points + a birthday gift + a complimentary add-on |
| Early access | — | Drops, events & promos | Priority booking + first access to limited slots |
| Welcome gift | — | — | A complimentary add-on on your first visit within 30 days of reaching Onyx |
| Yearly perk | — | — | One complimentary add-on per year |
Onyx includes everything in Emerald. Specific perks may vary and are subject to change.
Your birthday gift is a sample-size product, selected by us — our way of celebrating you.
Birthday perks — your sample gift, your doubled points, and (for Onyx) your birthday complimentary add-on — are available during your birthday month and applied at a visit that month. Your Onyx annual add-on is separate and may be used any time during the year.
About complimentary add-ons
Some perks include a complimentary add-on — a little extra applied to a service you're already booked for.
- Each complimentary add-on may be applied to one eligible add-on service.
- Eligible add-ons include:
- Skin treatment add-ons: High Frequency, LED, Dermaplane, Extra Facial Massage, Extra Scalp Massage, Neck & Décolleté Massage
- Hair treatment add-ons: Conditioning Treatment, EVO Top Drop Treatment, Extra Scalp Massage
- Manicure / pedicure add-ons: Extra Hand Massage, Extra Foot/Calf Massage, Hot Stones, Firming Hand Masque, Gel Polish upgrade w/ Pedicure
- Waxing add-ons: Vajacial
- One add-on per qualifying perk — your birthday add-on and your annual add-on are separate. Add-ons can't be combined into a single larger service, carry no cash value, and can't be exchanged, banked, or carried over.
For Onyx, that's effectively two complimentary add-ons a year — one with your birthday and one as your annual perk — plus a one-time welcome add-on, redeemable on a visit within 30 days of reaching Onyx. Haus Icon members receive one complimentary add-on per year. Perks don't stack — if you qualify under more than one status (for example, an Onyx guest who is also a Haus Icon member), you receive the richer single set of perks, not both.
How your tier moves
Your tier is set by your qualifying spend over the trailing 12 months — the rolling total of what you've paid for services and retail in the last year.
- Moving up. As your trailing-12-month qualifying spend crosses the next tier's "reach it at" amount, you move up — no waiting for a new year, you climb as you spend. Points and tier updates post once your visit is closed out, so they're generally visible by the next business day rather than the moment you check out.
- Keeping your tier. You hold your tier as long as your trailing-12-month qualifying spend stays at or above that tier's "keep it at" floor. Because the floor sits below the "reach it at" amount, a single slow month won't drop you.
- Moving down — checked at month-end. Once you've completed your tier's qualifying period, your status is reviewed on the last day of each month. If your trailing-12-month qualifying spend is below your tier's "keep it at" floor at that check, you move down to the next tier. You're never dropped mid-month — a slow patch leaves your tier intact until that month-end review — and it's always your full 12-month total, not any single visit, that decides.
- What counts. Only what you actually pay with cash, card, or check for services and retail counts toward your tier. Membership credits, gift cards, third-party vouchers, and reward redemptions don't count toward tier status.
Haus Icon members enjoy Emerald-tier perks for as long as their membership is active.
Point expiry
- Pearl: points expire 12 months after they're earned if unredeemed.
- Emerald: points expire 24 months after they're earned if unredeemed.
- Onyx: your points don't expire as long as you hold Onyx status.
- We'll send a reminder 30 days before any points are set to expire.
- Points carried over from our previous rewards system expire after 12 months without a visit.
The fine print
Your account is yours
- Points and tier status are earned by, and belong to, the individual guest who receives the service — not the person who pays. Rewards are for personal use.
- Accounts, points, and tier status can't be combined, shared, transferred, or pooled between guests — including between family members (for example, a parent and child, siblings, or partners). Every guest keeps their own account.
Family & minor accounts
- A guest under 18 may have their own Haus Gems account, opened and managed by a parent or guardian.
- When a minor receives a service — nails, skin, color, waxing, and the like — the points for that service belong to the minor's own account, even when a parent or guardian pays. Paying for someone's service doesn't earn their points for you.
About your points
- Haus Gems points are a promotional loyalty reward — not a gift certificate, gift card, stored-value card, or credit memo. The program is administered in compliance with Florida Statutes §501.95: as a loyalty reward provided at no separate charge, your points may carry the expiration terms described above. Points have no cash value and can't be redeemed for cash.
Changes & closing
- Haus of FIDI may adjust point values, tier thresholds, perks, or these terms at any time; we'll give notice of material changes.
- Rewards may be forfeited if an account is closed, or in the event of fraud or abuse.